We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@totallylasers.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@totallylasers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@totallylasers.com.

Order Terms and Conditions

By placing an order through Totally Lasers, you are agreeing to the terms outlined below. These policies are set to ensure full transparency and understanding of our refund and return procedures. These policies apply exclusively to the United States.

A. 30-Day Return Policy

Totally Lasers offers a 30-day return policy. You have 30 days from receiving your order to initiate a return. To qualify for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

B. Return Process

To initiate a return, contact us at info@totallylasers.com or call us at +1 307 220 2268. If your return is approved, we will provide you with a return label and detailed instructions on how and where to send your package. The inspection process may take between 1-7 business days. Upon receipt and inspection of the product, we will issue a full refund.

C. Return Method

Returns must be sent via mail.

D. Damaged and Incorrect Products or Issues

Please inspect your order upon delivery. If you find the item is defective, damaged, or incorrect, contact us immediately so we can address the issue and rectify it. Returns for defective products are completely free of shipping charges—shipping fee: USD 0.00, re-stocking fee: USD 0.00.

For returns due to customer remorse (e.g., accidental orders or change of mind), please contact us promptly. Customers are responsible for the actual cost of return shipping. The re-stocking fee is USD 0.00.

E. Exchanges

To exchange an item, return the original item using the process outlined above. Once the return is accepted, place a new order for the desired item. For assistance with exchanges, contact us at info@totallylasers.com or call us at +1 307 220 2268.

F. Return Shipping Labels

• Defective Product: Download and print the return label.
• Customer Remorse: Customer responsibility to obtain and pay for return shipping.

G. Refunds

We will notify you once we have received and inspected your return to inform you if the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

Should more than 15 business days pass since we confirmed your return, please contact us at info@totallylasers.com or call us at +1 307 220 2268 for assistance.