This policy applies to orders shipped within the United States. By placing an order with us, you agree to and accept the following terms outlined in our shipping policy.

A. Shipping Costs
We offer free shipping on all orders, without exception.

B. Transit, Handling, and Cut-Off Times

  • Transit Time: Orders are typically in transit between 3 to 7 business days (Monday to Friday).
  • Order Cut-Off Time: Orders must be placed by 10:00 PM USA Standard Time to be processed the same day.
  • Handling Time: Orders are processed within 1 to 2 business days (Monday to Friday).

C. Delivery Terms
Standard Shipping is utilized for all deliveries.

D. Order Acceptance and Pricing

  • Order Processing: We reserve the right to refuse or cancel any order at any time for various reasons.
  • Verification: Additional verification of information may be required before accepting an order to prevent fraud. This may include checks on identity, place of residence, or payment details.
  • Pricing Errors: Despite our best efforts, pricing errors may occur. We reserve the right to cancel any orders arising from such errors, even after your credit card has been charged.

E. Post-Order Process
You will receive an order confirmation email with your order number and receipt. Please check your spam folder if this email is not in your inbox. If you do not receive this email, contact us at info@totallylasers.com or call +1 (307) 220-2268 with the subject “Order Confirmation Not Received”.

F. Order Status
Track your order using the provided tracking number. If you have not received a tracking number within 7 business days, please contact us for assistance at the same email or phone number.

G. Address Modifications
Once an order is in transit, the delivery address cannot be changed. Please contact us within 24 hours of placing your order if you need to modify your delivery address.

H. Cancellations
Orders can be canceled anytime before they are dispatched. If an order has already been shipped, please see our refund policy for options.

I. Damaged Parcels
If a parcel is damaged in transit, reject the delivery if possible and contact our customer service immediately. If the parcel was delivered in your absence, contact customer service for further instructions.

For further inquiries, please contact our support team at info@totallylasers.com or call us at +1 (307) 220-2268.