Order Terms and Conditions
By placing an order through Totally Lasers, you are agreeing to the terms outlined below. These policies are set to ensure full transparency and understanding of our refund and return procedures. These policies apply exclusively to the United States.
A. 30-Day Return Policy
Totally Lasers offers a 30-day return policy. You have 30 days from receiving your order to initiate a return. To qualify for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.
B. Return Process
To initiate a return, contact us at info@totallylasers.com or call us at +1 307 220 2268. If your return is approved, we will provide you with a return label and detailed instructions on how and where to send your package. The inspection process may take between 1-7 business days. Upon receipt and inspection of the product, we will issue a full refund.
C. Return Method
Returns must be sent via mail.
D. Damaged and Incorrect Products or Issues
Please inspect your order upon delivery. If you find the item is defective, damaged, or incorrect, contact us immediately so we can address the issue and rectify it. Returns for defective products are completely free of shipping charges—shipping fee: USD 0.00, re-stocking fee: USD 0.00.
For returns due to customer remorse (e.g., accidental orders or change of mind), please contact us promptly. Customers are responsible for the actual cost of return shipping. The re-stocking fee is USD 0.00.
E. Exchanges
To exchange an item, return the original item using the process outlined above. Once the return is accepted, place a new order for the desired item. For assistance with exchanges, contact us at info@totallylasers.com or call us at +1 307 220 2268.
F. Return Shipping Labels
- Defective Product: Download and print the return label.
- Customer Remorse: Customer responsibility to obtain and pay for return shipping.
G. Refunds
We will notify you once we have received and inspected your return to inform you if the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.
Should more than 15 business days pass since we confirmed your return, please contact us at info@totallylasers.com or call us at +1 307 220 2268 for assistance.